Return Policy

 

BIG NOTE:  Many Deli Items and Most Meat products are sold as price per lb.  FOR EACH ITEM YOU ENTER INTO YOUR CART COSTCO WILL SEND 1 PACKAGE.  IF YOU WANT 10 LBS OF TRI-TIP AND THE AVERAGE PACKAGE SIZE IS 10 LBS, DO NOT ORDER 10....YOU WILL GET 10 PACKAGES (ABOUT 100 LBS).  PLEASE NOTE:  OUR SHOPPING CART IS NOT VERY SMART.  ON PRICE PER LB ITEMS IT WILL ONLY SHOW THE PRICE OF 1 LB ON YOUR CART AND IN THE TOTAL ESTIMATE.....BUT DON'T BE FOOLED INTO ENTERING MORE ITEMS.  WHEN WE GET THE COSTCO RECEIPT ON THE DAY OF DELIVERY WE WILL GET YOUR TOTAL AMOUNT.

The return policies for Cost Pro Direct are the same as Costco. Meat, tobacco and baked goods are nonreturnable items. Steps are taken during the order and pickup process to ensure accuracy, but the end responsibility lies with the customer to accept the products they have ordered.

Please recheck your orders, specifically with these nonreturnable goods, to ensure you are choosing the correct product. For questions, please contact Costco at 541-734-4227 ext 1 to make sure you are getting the correct product number for the item you want.

Thank you.