Information for Cost Pro Direct Customers:

1 - 21 August 2020:  We have added another vehicle and can take a few more deliveries on these days.

 

WARNING TO COUPON SHOPPERS - COSTCO IS NOW RINGING UP OUR ORDERS UP TO 15 HOURS PRIOR TO OUR PICKUP, THIS MEANS YOUR ITEMS ARE OFTEN CHECK THROUGH THE REGISTER THE DAY PRIOR TO YOUR DELIVERY.  IF YOU ARE EXPECTING COUPONS ON YOUR ITEMS, PLEASE MAKE SURE TO SCHEDULE YOUR DELIVERY AT LEAST 1-DAY AFTER THE COUPONS BECOME ACTIVE.

NOTE:  We have lots of customers who are not home when we drop off and are not leaving a payment for the drivers.  Unfortunately we have to start blocking people from our system who don't have a card on file.  Please use Costco.com as an alternative. *Note - when you put a card on file it does not give us your card number (that is kept by SquareUP....which is a very secure billion dollar publicly traded company with big insurance and big security).  This only allows us to charge your card for our invoices.

Note: Slow Down in Progress for Vehicle Maintenance and Employee Turnover and Fax and Pull Manning Shortages

 

 

*** Forgot your password ? Email us at costprodirect@gmail.com and we can reset it ***

 

NEW Order Deadlines: 

  • Monday Delivery:            10:00 AM on Sunday
  • Tuesday Delivery:           10:00 AM on Monday
  • Wednesday Delivery:      10:00 AM on Tuesday
  • Thursday Delivery:          10:00 AM on Wednesday
  • Friday Delivery:               10:00 AM on Thursday

 

Delivery Schedule

  • Monday: Myrtle Point/Coquille - Coos Bay - Bandon - Langlois (and everywhere between)
  • Tuesday: Myrtle Point/Coquille - Coos Bay - Bandon - Langlois - Port Orford (and everywhere between)
  • Wednesday: Langlois to Gold Beach to Agness (and everywhere between)
  • Thursday: Reedsport - Coos Bay - Coquille/Myrtle Point - Bandon - Langlois - Port Orford (and everywhere between)
  • Friday: Bandon to Langlois then south to Gold Beach to Brookings (and everywhere between)

 

 

 

Payment and Pricing (accepting Check and Cash again!):

Payment can now be made by check or cash again.  If using check, please put invoice number as a note on the check.  If using cash, please put in an envelop with name, invoice number, and amount.  Driver will also be able to charge your credit card or card on file at the time of delivery (or you can pay online before the driver arrives if you will not be present during the delivery).  

The Costco Products:  You pay the same price you would pay in the Costco Warehouse (Coupons not guaranteed unless order is over $500....but usually you will get them!)

*The Delivery Fee:

  • 15% For Orders up to $249.99
  • 12% for Orders $250.00 and greater
  • +3% to pay with credit/debit card (our merchant charges us 3.5% and $0.15 per transaction so we are passing most of it on) - Let us know at checkout

  • If you might not be home during delivery and don't plan on leaving a check for the driver, you need to place your card on file (or always pay in advance when you get your payment email on the morning of delivery).  To place your card on file: wait until your next delivery and when you get your emailed payment request on the morning of delivery, check the box to hold your card on file.

 

  • If you will not be home at the time of delivery you also need to have a designated drop off location.  If you are receiving cooler or freezer items, please leave a cooler out for the delivery driver to place your items inside, or let us know if you want to buy one of our styrofoam coolers for $10.

The amount and location of deliveries changes daily so look for you invoice email around 10:00 AM for an updated time estimate, on the day of delivery.  We try to give a 1 hour estimated arrival window (not guaranteed). 

COST PRO DIRECT BENEFITS:

  • Fully Insured Delivery Service.  Easy Online Payment on day of delivery and credit back for missing or incorrect products. (See return policy).
  • Transparent Automatic Cost Structure. You always get a copy of your Original Costco Receipt.
  • Costco membership is NOT required to get delivery from us. This can potentially save you $75 - $110 per year in membership fees alone.

More information on our catalog and ordering with our website:

I.  We track nearly 3,000 Costco items manually so price changes can sneak up on us.  That's why we will always have the Costco Receipt available for you so you can see what was charged by Costco. 

II. DON'T SEE IT IN OUR CATALOG?  Click on Product Request and get it delivered if the Roseburg Store has it.

  • Costco does not share their Inventory Files with us - so we ask our customers call the Roseburg Costco Directly. 
  • Phone number and procedures are in the Product Request Link (541-378-0020 ext 1).
  • If the Roseburg Costco has it, Cost Pro Direct can deliver it to you!  *Audit plans available for large, unusual, high dollar, or tobacco deliveries.

HISTORY:

       Cost Pro Direct formed August 2012 after Eugene Costco Business Delivery concluded 15 years of coastal delivery service.  Modeled after Eugene Costco’s $35 per stop business delivery, Cost Pro Direct has worked hard to keep prices low while continuing weekly service sourced from the Roseburg Costco. 14 Jun 2016 we started working out of the Medford Costco after the Roseburg Costco ended their fax and pull program after a 4 year run.....but then we went back to Roseburg 3 months later when they decided to start their fax and pull program again.  We look forward to speaking with you and hope that this service will be a benefit to you, your family, or business.

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